The website, “www.agneslxy.com”, is legally owned and operated by THE BIBLIOGRPAHER LLP (“we”, “us”, or “our”).
The information set the basis of our terms and conditions to inform website visitors and customers means an individual who (a) have contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us.
COVID-19
Since the global pandemic with COVID-19, customers or visitors need to act responsibly as required from MOH COVID-19 PHASE ADVISORY (visit www.moh.gov.sg/covid-19-phase-advisory for more information). If you feel unwell before any upcoming workshops you have purchased, please drop us a note at www.agneslxy.com/contact/
SHIPPING & RETURNS
For more details, please refer to the Shipping & Returns Policy.
EVENTS AND WORKSHOPS
By proceeding to make payment for any workshop booking, you are agreeing to the following:
1. We offer instructions on its own premises on site and as listed on the website.
2. We reserve full rights to accept or decline the registration of any participant for any reason without explanation.
3. Only sign-ups with full payment will be deemed as confirmed. Payment must be made on the same day of the sign-up. The studio accepts payment through online platforms as indicated on the website, such as PayPal and Apple Pay. Payment is also accepted through bank transfer, including PayLah and PayNow to the number as listed on the invoice; it is mandatory for participants to contact us via email with the screenshot of the said completed transaction. Sign-ups without payment, and sign-ups without notice of payment of bank transfer will be rendered null and void, and The Workroom reserves the right to release the booking the next day.
4. We reserve full rights to amend or adjust the date, time, venue, content, and fees of any scheduled course, session, workshop, talk or event.
5. At any given time after the sign-up is confirmed and before the workshop commences, should the participant for any reason become unable to turn up or stay the full duration of any course, session, workshop, or event, the participant cannot be granted a refund in full or in part, in monies or in kind.
6. In the case of unforeseen circumstances whereby the course, session, workshop, talk, or event cannot be postponed or replaced and has to be cancelled, terminated or shortened, We will make the refund of the pro-rated course fee within 10 working days upon the notification of the change, via the same platform as payment was made where possible.
7. No additional child or adult will be allowed to accompany the participant at the course, session, workshop, talk, or event, unless stated otherwise. In the case of dispute, We reserve full rights to act in the interest of the course, session, workshop, talk or event without incurring any penalty or owing any refund in monies or in kind.
8. Multimedia, including but not exclusive of photographs and videos taken during any course, session, workshop, or event, is used solely for the purpose of publicity for Agneslxy.com, which includes social media platforms and the website.
9. Consent is required for video-taking or photography by any participant of any part or all of the step-by-step instructions or course content during or after any course, session, workshop, or event. The release and use of any sure materials are strictly subject to our approval. In the case of violation of this rule, the participant unreservedly, without contest, agrees to be held liable for intellectual property rights violation and, without reservation, make full compensation as required by us.
10. All content and original materials for all courses, sessions, workshops, talks, and events are property of Agneslxy.com, and no part of it may be copied, modified, reproduced, given away or distributed in any media or form for profit, in kind or monies, or for free.
We reserve all rights to amend the terms and conditions of any of its courses, sessions, workshops, talks, or events.
REFUNDS
If you’re looking to cancel your pre-scheduled workshop(s) for whatever reason, we can understand. We offer full refunds within 14 days of receiving your order. You can request for store credit, or a refund to the original payment method. For a refund, drop us a note at www.agneslxy.com/contact/
EMAILS
We will only send you email from our domains (e.g @agneslxy.com and @thebibliographer.com) only. We will send you transactional emails to communication about your orders. If you have sign up for our newsletter, we may send you marketing emails from time-to-time, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Mailchimp, our email marketing provider, so they can send these emails on our behalf.
PRIVACY POLICY
The following Terms and Conditions (“Notice”) sets out the basis which THE BIBLIOGRAPHER LLP (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
Personal Data
As used in this Notice:
“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number and financial information.
Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
Collection, Use And Disclosure Of Personal Data
We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
We may collect and use your personal data for any or all of the following purposes:
We may disclose your personal data:
Withdrawing Your Consent
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in via contact us on www.agneslxy.com/contact/.
Upon receipt of your written request to withdraw your consent, we may require additional information and reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
Access to and Correction of Personal Data
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. In general, our response will be within ten (10) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
Protection of Personal Data
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, encryption of data, and data anonymisation.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Accuracy of Personal Data
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
Retention of Personal Data
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
Transfers of Personal Data outside of Singapore
We do not transfer your personal data to countries outside of Singapore.
Data Protection Officer
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email Address : hello@thebiblographer.com
Effect of Notice and Changes to Notice
This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Effective date : 05/10/2022
Last updated : 12/12/2022